Privacy Policy

This privacy policy details the types of information we collect, as well as how we collect, use, store and protect your information when you use our service and website.

By applying for and using our services, or by providing us with your personal information, you agree to the collection, use, disclosure, storage, and retention of your information as outlined in this policy. We may also share your information with other companies within our group that offer financial services, in order to provide you with a more holistic service.

This policy does not limit or exclude your rights under the Privacy Act 2020.

What information do we collect?

We collect information about you through our online advice process.” to “We collect personal information about you through our online KiwiSaver performance reporting and financial advice processes. This may include your name, address, contact details, KiwiSaver details, other financial information, and any additional data necessary to provide our services to you. All information is securely stored by National Capital Ltd in the cloud or at our registered business address: Units 4 & 5, Shed 24 Princes Wharf, 143 Quay Street, Auckland 1010.

How do we use your information?

We use your information to :

Supply you with our advisory services.
Fill in applications on your behalf, with your permission.
Carry out identity verification.
Monitor your KiwiSaver account.
Deal with any requests, enquiries or complaints you may have.
Inform you about special offers or services, which are relevant to your relationship with us.
Inform you about services that related third party providers can offer you, which are relevant to your relationship with us.
Fulfil our regulatory requirements .
Carry out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems.
Carry out general administrative and business purposes.
For the provision of special offers or services, and newsletters and articles prepared by National Capital and the Saturn Group of companies.

When do we share your information?

We will never sell your information.

However, there may be times when we need to share your information with third parties outside the Saturn Group of companies. By using our services, you authorise us to share your information with:

Third parties who provide us with products or services that support the services offered to you, such as companies or contractors that provide us with administration, phone calling or client follow up services.
Third parties that provide other Financial advisory services such as Investment, Mortgage and Insurance advice.
Compliance agencies to ensure that we are meeting our obligations and fulfilling our duties to you under the law.
Any third party to whom we transfer or sell our business to in which you are a customer or a potential customer.
Service Providers who host or maintain data centres, service platforms, cloud based solutions and other infrastructure and systems for us, where your information is processed, hosted or stored.
Any person or organisation as authorised by the Privacy Act 1993.

We will only disclose your personal information without your consent when it is necessary for us:

To protect or enforce our legal rights or interests.
To defend any claims made against us by any person, including you.
To report a cyber incident or for cyber security purposes.
To do so as required by law.

How we protect your information?

We will (or through Saturn Portfolio Management Limited (Parent Entity)) take all reasonable steps to ensure your personal information is securely stored and protected against loss, misuse and unauthorised access, modification or disclosure. Our employees are trained on the importance of confidentiality and protecting clients information.

We may use your personal information for marketing and promotional purposes; you can opt out at any time by clicking the unsubscribe link in our marketing communications or emailing us at [email protected].

We will delete your personal information as soon as legally permissible after our services to you have ended.

How can you access and update your information?

You may request access to or amendment of the personal information we hold about you by emailing us at [email protected]

What information do we gather when you use our website?

We use cookies and other techniques to collect information about how you interact with our website and digital advice service. Additionally, we work with third party vendors to collect and analyse this information to:

Understand what you like or dislike on our website or digital service.
Provide you with a customised service and user experience.
Help us improve our services and website.

Our third party providers may collect your IP addresses as part of the service of providing internet session management, data analytics and security.

Additionally, we use a persistent cookie to record a unique user identity and general registration details on your computer. This allows us recognise you on subsequent visits to this website in order to customize your user experience.

Changes to our Privacy Policy

We may update this privacy policy from time to time by posting an updated version on ou website and encourage you to check back for any changes. Any change we make takes effect from the date we post it on the website.

By continuing to use our services you are deemed to have accepted any updates to the policy.

Our Privacy Policy was last updated on 20th September 2024.