1. Licensing Information: National Capital Limited (FSP771555) trading as National Capital, holds a Financial Advice Provider (FAP) license issued by the Financial Markets Authority. National Capital’s parent company, Saturn Portfolio Management Limited (FSP36264), is an authorised body under the National Capital FAP licence.

2. Nature and scope of the advice: National Capital provides independent financial advice in relation to KiwiSaver. Some of our financial advisers are also engaged under Saturn Advice Limited’s FAP licence (FSP608669), a sister company of National Capital, to provide investment & financial planning advice for investments outside of KiwiSaver. 

National Capital’s KiwiSaver advice is restricted to providers with whom we have agreements to offer financial advice. These include:

– Milford
– Generate
– Booster
– Fisher Funds
– AMP
– ANZ
– Mercer
– Nikko
– Pathfinder
– SBS
– SmartShares

In addition, we may provide information in relation to insurance, mortgages, and other financial products. We will refer you to our partners for advice in these areas once a need is identified.

3. Fees and other charges: In most cases, National Capital does not charge clients for financial advice services. If we offer a service that will incur a cost from us, we will inform you beforehand and get your agreement before providing the service.

4. Conflicts of interest and incentives: We will receive payments from KiwiSaver providers for the financial advice we provide to you. We may also earn commission from some KiwiSaver providers. We will disclose the exact amounts we are paid in our written advice to you.

Receiving a higher payment and/or commission from one or more KiwiSaver providers creates a potential conflict of interest as we could be tempted to recommend the KiwiSaver providers that pay us more. We manage this conflict through the following measures:

• We follow a structured advice process in which client needs and objectives are identified, and KiwiSaver provider and fund recommendations are based solely on those needs. Furthermore, our digital advice system is not influenced by the potential payments we could receive from a KiwiSaver provider.
• National Capital does not have prescribed quotas or similar arrangements that require a minimum proportion of investments to be placed with a particular KiwiSaver provider.
• All employees working for National Capital, including financial advisers, are salaried. Employees are not incentivised by bonuses or other incentives to meet sales or other targets relating to the advice we give.

Where we refer you to services provided by other companies in the Saturn group, we will disclose this relationship to you. National Capital does not receive payment for these referrals.

We will disclose any perceived or potential conflicts of interest during the advice process.

5. Referral relationships: If appropriate, we may refer you to another financial adviser who specialises in insurance and mortgages. Should you choose to use their services, National Capital may receive a referral fee. The decision to proceed with their services is entirely yours. We will provide full details of any referral fee once the referral has been made.

6. Complaints handling and dispute resolution: If you are not satisfied with our financial advice service, or have any concerns, you can make a complaint by emailing us at [email protected] or calling 09 283 0460.

When we receive a complaint:

• We will acknowledge your complaint in writing as soon as reasonably practicable.
• If the issue can be resolved immediately, we will inform you of the actions to address your concern.
• If immediate resolution is not possible, we will investigate the matter further and determine the appropriate actions required to resolve it, and an expected timeframe. Throughout the process, we will keep you informed of our progress.

If we cannot resolve your complaint, or if you are not satisfied with the outcome, you can contact the Insurance and Financial Services Ombudsman Scheme. They provide a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction.

You can contact the Insurance and Financial Services Ombudsman Scheme by emailing [email protected] or by calling 0800 888 202. You can also write to them at PO Box 10845, Wellington 6143.

7. Duties information: National Capital, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests,
• exercise care, diligence, and skill in providing you with advice,
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice), and
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

8. Contact Details

Physical Address: Unit 4 & 5, Shed 24, Princes Wharf, 143 Quay Street, Auckland 1010
Mailing Address: PO Box 68 355, Victoria Street West, Auckland 1142
Phone: 09 283 0460
Email: [email protected]