National Capital Privacy Policy

We at National Capital Limited take our Clients privacy very seriously.

This privacy policy will help you understand what information we collect and how we collect, use and protect your information when you use our service and website.

Nothing in this Privacy Policy limits or excludes your rights under the Privacy Act 1993.

Part of our Ethics Policy contains information on maintaining confidentiality. It has been reproduced below.

Confidentiality

Our definition: We will keep all Client information 100% confidential.

Examples:

  • Client situations will not be discussed for non business purposes.
  • If client situations are discussed for business purposes, then only relevant personal info should be shared, in accordance with privacy policy.
  • If a client is someone in your personal circle, you will not share his/her info with common acquaintances.
  • We will not share client info with third parties for profit, unless the client has specifically agreed to do so.

Threats
Safeguards
Perception of clients as impersonal entities, rather than real people.
Enable culture of respect for clients, seeing them as real people. One way of doing this would be to have events which bring together clients and the business.
Ambiguity about what info can be shared for business purposes.
Privacy policy.
What information do we collect?

We collect information relating to you that you have provided to us, for example, when you go through our online advice process and fill in the client fact find.

This information may include your name, address, contact details, KiwiSaver and other financial information and anything else we need to provide our services to you.

How do we use your information?

We use your information to :

  • Supply you with our advisory services.
  • Fill in applications on your behalf, with your permission.
  • Monitor your KiwiSaver account.
  • Deal with any requests, enquiries or complaints you may have.
  • Inform you about special offers or services, which are relevant to your relationship with us.
  • Inform you about services that related third party providers can offer you, which are relevant to your relationship with us.
  • Fulfill our regulatory requirements .
  • Carry out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems.
  • Carry out general administrative and business purposes.
When do we share your information?

We will never sell your information.

However, there may be times when we need to share your information with third parties. You authorise us to share your information with:

  • Third parties who provide us with products or services that support the services that we provide to you, for example - companies that provide us with admin and phone calling/ client follow up services
  • Our Compliance agencies, in order to regularly audit that we are complying with our requirements to you under the law.
  • A third party/parties to whom we transfer or sell our business to in respect of which you are a customer or a potential customer.
  • Service Providers who host or maintain data centres, service platforms, cloud based solutions and other infrastructure and systems for us, where your information is processed, hosted or stored.
  • Any person or organisation as authorised by the Privacy Act 1993.

We may use third party companies for administrative and client/prospect follow ups by phone/email/online communication. These third party companies will contact you on our behalf.

We will only disclose your personal information without your consent when it is necessary for us:

  • To protect or enforce our legal rights or interests.
  • To defend any claims made against us by any person, including you.
  • To report a cyber incident or for cyber security purposes.
  • To do so as required by law.
How we protect your information?

We realise that the personal information you share with us is very sensitive. We take all reasonable steps to ensure your personal information is stored in a secure environment protected from unauthorised access, modification or disclosure.

All employees are trained on the importance of confidentiality and protecting our clients information, and Confidentiality is part of our Ethics policy.

We will delete your information as soon as allowable by law, once you have ceased being a client of ours.

How can you access and update your information?

You may request access to or amendment of the personal information we hold about you by emailing us at contact@nationalcapital.co.nz.

What information do we gather when you use our website?

We use cookies and other techniques to collect information about how you interact with our website and digital advice service. We also use third party vendors such as Google, OMNIMax, Facebook, Formstack, Manychat and others. These vendors may also use cookies and other techniques to collect information about you. This information is gathered so that we can:

  • Understand what you like or do not like on our website or digital service.
  • Provide you with a customised service and user experience.
  • Help us improve our services and website.

Our third party providers may collect your IP addresses as part of the service of providing internet session management, data analytics and security.

We use a persistent cookie to record a unique user identity and general registration details on your computer. This helps us recognise you on subsequent visits to this website in order to customize your user experience.

Changes to our Privacy Policy

We may change this privacy policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

Our Privacy Policy was last updated on 9th May 2019

DON’T HAVE A CODE? APPLY FOR AN INVITE

In order to ensure we provide exceptional service, we are limiting the number of clients we take on at any one time.

If you wish to get your KiwiSaver account sorted, please connect with us using the chat box at the right. We will get in touch with you as soon as a code is available.